How you make them feel …

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou

Een lans breken voor “project management”

Organizations will not be able to compete globally without putting in place project management processes and continuing to develop their project managers to become leaders within the organisation. Gina Westcott, Director of Management Development Programs, Boston University.

Woelige zee

A smooth sea never made a skilled sailor.

The Voice of the Customer (VOC)

The Voice of the Customer (VOC) is your customer’s needs and their perceptions of your product or service. Customers decide if a product, service or process is effective. Process design should focus heavily on VOC and customer requirements. (from: Lean Six Sigma course material at


If you can not measure a benefit, then don’t claim it as a benefit. (beschouw dit in context van een project startup, waar vaak sterk overdreven wordt bij het opstellen van de business case)