How you make them feel …
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou
Citaten
Service Design, what’s in a name?
Toen ik pas aan de slag ging bij Knight Moves, was ik sterk zoekende naar een passende definitie voor “Service Design”. De beschrijving uit het boek “How to Have your Cake, and Eat it Too” vat het voor mij vrij goed samen. Service Design organizes business from the customer’s point of view. The goal is …
Een lans breken voor “project management”
Organizations will not be able to compete globally without putting in place project management processes and continuing to develop their project managers to become leaders within the organisation. Gina Westcott, Director of Management Development Programs, Boston University.
Complaining about a problem without proposing a solution is called whining
It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who …
Complaining about a problem without proposing a solution is called whining Lees verder »
Woelige zee
A smooth sea never made a skilled sailor.
The Voice of the Customer (VOC)
The Voice of the Customer (VOC) is your customer’s needs and their perceptions of your product or service. Customers decide if a product, service or process is effective. Process design should focus heavily on VOC and customer requirements. (from: Lean Six Sigma course material at goLeanSixSigma.com)
Benefits
If you can not measure a benefit, then don’t claim it as a benefit. (beschouw dit in context van een project startup, waar vaak sterk overdreven wordt bij het opstellen van de business case)
Rollen en verantwoordelijkheden
Cruciaal, voor élk project: “Define roles and responsibilities at the start of the project.”
